Returns & Exchange

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been packaged or shipped out already, it can not be modified.

To place an order you will need to order on this website only, however if you do have any questions about the ordering process please email lashliftsydney@hotmail.com

We ship worldwide, all orders over $199 within Australia receive FREE SHIPPING.

We strive to ship all orders within 3 business days. Please note that once shipped, we have no control over how long the item takes to arrive. To get your item (s) as soon as possible choose express shipping at the checkout. Tracking will be provided once your order has shipped. For common shipping times please check the Australia post website. If your order has not arrived within the expected timeframe, please first check your tracking information for updates on potential delays. if there have been updates to your tracking for over 3 business days, and your package is later than expected please contact us immediately. We will need to launch an investigation with our courier service to deem your parcel as lost, which may take up to 10 business days. Once the parcel is confirmed lost, we will open a claim. Refunds or replacements cannot be issued until the claim is approved, which can take up to 30 days.

Import duties, taxes, and brokerage fees are not included in the product or shipping and handling cost. These charges are the buyers responsibility. You may check with your country's customs office to determine if there will be additional costs.

If you have received any item that is not as described, contact us immediately to organise a replacement. Do not throw out the product, as we may require a return to be processed before we can send out a replacement.